Hi! How can we help you today?

On this page, we've gathered all the questions we've been asked most of the time, so that you can find the answers real quick and know what to do.

TABLE OF CONTENTS

• How does Hexn.io work
• How to register an account at Hexn.io
• What are requirements for customers
• I cannot seem to find a verification email in my inbox
• Is Hexn.io a DeFi platform
• Are there any country restrictions for users
• How to enable 2FA
• How to secure my account
• Do I need to go through KYC
• What networks do you support
• What deposit methods do you support
• I've made a deposit/withdrawal, but the funds are not in
• Can I lend crypto from Hexn.io
• How quickly can I receive my payouts
• Can I reinvest my payouts
• How much can I earn
• How to withdraw my funds
• How much are your fees, commissions, and limits? What services can I use with Hexn.io
• Are there any penalties if I want to close my savings account before expiration
• How do I delete my account
• Do you have customer support

How does Hexn.io work

Hexn.io is a platform, that allows you to capitalize on your crypto by opening a savings account and earning a fixed interest for a certain period of time. So the flow is the following: open an account --> deposit crypto you want to increase --> open a savings account --> wait for the interest to be paid out.

How to register an account at Hexn.io

Registration process is very simple and quick so that you can start earning immediately. At the top of the page, click on a "create account" button. Enter your email address and create a password. Choose the country of your residence and agree with our T&C. After proceeding, you will receive a verification email (please check your inbox and spam folders), which contains a verification code - enter it on the registration page to finish the process. Well done - you are all set!

What are requirements for customers

At the moment, we do not have any requirements for our clients, except for country of your residence. There's a list of countries down below, from where users cannot use our service.

I cannot seem to find a verification email in my inbox

If it happens, that there's no verification email from us in your inbox, please check spam or promo folders as well. If the issue still persists, please reach out to our support team, and we'll help you out.

Is Hexn.io a DeFi platform

No, we are a crypto lending platform.

Are there any country restrictions for users

Yes, users from the countries listed below cannot use our service: Barbados, Zimbabwe, Jamaica, Nicaragua, Myanmar, Ghana, Cambodia, USA, Yemen, Vanuatu, Uganda, Trinidad and Tobago, Syrian Arab Republic, Pakistan, Democratic People's Republic of Korea, Iraq, Islamic Republic of Iran, Canada, Botswana, Bahamas, Afghanistan

How to enable 2FA

From this page, click on 'enable 2FA'. You can use any app like Authy, Google Authenticator, etc. Open the app --> scan a QR-code --> enter a 2FA code from the app to complete the setting.

How to secure my account

From our side, we provide the following tools to increase the safety of your account:
- enable 2FA
- add Anti-Phishing Code
- we have a validation against weak passwords

Do I need to go through KYC

At the moment, it's not required to go through a KYC procedure in order to use the service.

What networks do you support

We support BTC, ETH, Solana, Polkadot, ERC-20, TRC-20, BEP-20 networks.

What deposit methods do you support

The only method you can use to fund your account is to deposit a crypto you want. A bank card, PayPal or any other e-wallets, where there's no crypto, are not supported.

I've made a deposit/withdrawal, but the funds are not in

There are 2 possible reasons, why there's a delay in funds receive: 

- the transactions didn't get enough confirmations - you can check the status on scanners (https://etherscan.io for example)

- you've chosen the wrong network - in this scenario the funds are lost and there's no way to recover them

Can I lend crypto from Hexn.io

At the moment, this option is not available, however, we are working on its development.



How quickly can I receive my payouts

Every 7 days you will receive funds, a percentage of the total revenue.

Can I reinvest my payouts

Yes, of course. As soon as your savings account expires, you can set it up once again. Or if you have enough funds, you can.

How much can I earn

Your profit depends on 2 factors:
1) the amount of your investment
2) the time your savings account is open. At the moment, we offer 3 periods: 30, 60 and 90 days. The more days, the greater annual rate. Please note, that for some coins, not all the periods may be available. You can check this information here.

How to withdraw my funds

Depending on the coin you want to withdraw, you need to choose a network type (ERC-20, TRC-20 or BEP) and enter your wallet address as well as the amount. This is to be done on this page.

How much are your fees, commissions, and limits? What services can I use with Hexn.io

We do not have any hidden fees or commissions. The only fee you pay is when you deposit or withdraw your funds, and it's paid to the network, not to us.

Are there any penalties if I want to close my savings account before expiration

If you want to close your savings account before it expires, all the profit earned will be lost, and you will receive back only your initial investment.

How do I delete my account

On this page, there's a button, "delete profile".

Do you have customer support

Yes, sure. You can reach out to us either via our email support@hexn.io or in live chat (find a chat icon in the bottom right corner).

Yes, users from the countries listed below cannot use our service: Barbados, Zimbabwe, Jamaica, Nicaragua, Myanmar, Ghana, Cambodia, USA, Yemen, Vanuatu, Uganda, Trinidad and Tobago, Syrian Arab Republic, Pakistan, Democratic People's Republic of Korea, Iraq, Islamic Republic of Iran, Canada, Botswana, Bahamas, Afghanistan

At the moment, we do not have any requirements for our clients, except for country of your residence. There's a list of countries down below, from where users cannot use our service.

HEXN.IO is a crypto lending platform that unites habitual and advanced approaches to money lending to help people make their crypto work.

We offer a wide selection of 48 cryptocurrencies, high interest rates (up to 22% APY at the moment), and regular weekly payouts. Our cutting-edge smart exchange feature makes capitalizing on crypto trading accessible to every person, no matter how well-versed in the functioning of markets they are.

No, we are a crypto lending platform.

HEXN.IO is an international FinTech company that provides crypto-related services to its customers on a worldwide scale. However, due to legal restrictions, there are minimal requirements for those who want to benefit from using our platform.

At this time, we cannot provide services to residents of the following countries:

• Afghanistan

• Bahamas

• Barbados 

• Botswana 

• Cambodia

• Democratic People’s Republic of Korea

• Ghana

• Iraq

• Islamic Republic of Iran

• Jamaica

• Myanmar

• Nicaragua

• Pakistan

• Syrian Arab Republic

• Trinidad and Tobago

• Uganda 

• United States

• Vanuatu

• Yemen 

• Zimbabwe
  

For detailed legal information, please refer to our Terms & Conditions.

1. You choose a cryptocurrency out of the 48 offered on the platform and open a deposit.

2. Our trading experts use your capital to distribute it among professional institutional investors with high ROI and participate in markets.

3. These investments generate high returns.

4. From these returns, you get your interest income as a lender.

Here you have two options: you can either withdraw your income weekly or reinvest it and thus multiply your profit using the power of compound interest.

HEXN.IO is a great platform to capitalize on your crypto. It also allows you to purchase BTC, ETH, and some other cryptos with your bank card at the very best price. However, there are some things you need to take into account, so let's review the whole purchasing process.

Let's say you want to buy USDT for USD. For that, you need to go to your wallet on our platform and click a "buy" button:

As you can see, there's almost no spread, no purchase fees, and the price is very attractive. We put a lot of effort into ensuring that our customers benefit from making a purchase with Hexn. Once ready, please proceed with the purchase by clicking the ‘buy’ button again. 

Now you need to follow some basic verification*, and once completed, you'll see the window to enter your bank card details: 

*Important! Crypto purchase is provided by our partner payment provider. Verification is required because their business is registered in the EU and hence subject to EU legislation. All the data is kept safe. 

 Proceed with payment. Here you are  the funds are on your balance! 

Sometimes when you want to withdraw your crypto from our platform, you may see that there's a deferred fee to be paid. What's that, and how can you avoid paying it?

This fee is applicable only to the amount of crypto you purchased initially via our platform for fiat. By default, its size is 4%. However, there's a condition to make it 0: you need to hodl the amount of crypto you purchased for 90 days. Let's take an example.

We purchased 300 USDT for USD using our bank card via our platform. Now we want to withdraw 600 USDT. In this scenario, a 4% fee is applicable to 300 USDT only (i.e., 12 USDT). Yet you can open a savings account with a total duration of 90 days, and after that period, when you withdraw the funds, the fee will be 0. Also, we want to highlight that the fee is dynamic, which means that the fees will be reduced as the duration of your active savings passes. Hence, if you have had your savings account opened for 45 days and want to withdraw the crypto you purchased with us, the fee will be 6 USDT (half of the initial amount). Below are some more points to take into account: 

- you can open multiple savings with a total amount equal to the purchased crypto with us

- total duration of active savings must equal or exceed 90 days. Please note that the system counts only actual days passed, so opening a saving for 90 days does not mean the fee is reduced immediately.

If you have any questions, feel free to reach out to our support team! 

A crypto loan refers to a type of loan that is secured by cryptocurrency as collateral. In a crypto loan, borrowers can use their cryptocurrency holdings as collateral to obtain a loan in another cryptocurrency. Crypto loans provide borrowers with the flexibility to access liquidity without selling their crypto holdings, allowing them to benefit from potential price appreciation. These loans typically involve terms such as loan-to-value (LTV) ratios, interest rates, and liquidation thresholds based on the value of the collateral.

Yes, you can.