My coins are locked in the exchange, but I need them now. What to do?

If your funds are locked as part of a deferred exchange on HEXN.IO, they will remain inaccessible until the end of the selected lock period. This is because, during a deferred exchange, the crypto is temporarily held in order to earn a higher return when the period ends.

⚠️ Currently, there’s no option to unlock or cancel a deferred exchange early.
The best course of action is to wait until the exchange term expires. Once the period ends, your assets along with any earned interest, will be automatically released to your account.

We recommend reviewing the lock period carefully before confirming a deferred exchange to ensure it fits your liquidity needs.